🌟 We are now recruiting volunteers at Citizens Advice Bureau Nelson Tasman! 🌟
If you are curious about volunteering with us, we would love to hear from you! Training includes supported learning and time alongside an experienced mentor.
“I was surprised by the professionalism of the training. I learned so much about our community, and the support from my mentor helped me find my feet.”
– CAB volunteer
As a CAB volunteer, no two days are the same. One moment you might be helping someone understand their rights after buying something, another you might simply be listening while someone works through a tricky situation. We do not tell people what to do – we help them understand their options and find what works best for them.
While our website is available anytime, many people really value talking with someone face to face. That is why our local offices matter so much.
📍 Our current opening times:
• Richmond (main office), 9a Cambridge Street: Monday to Thursday, 9am-4.30pm
• Nelson: Mondays and Fridays, 9am-4.30pm, sharing space with Age Concern, 18 Bridge Street
• Motueka: Thursdays, 9.30am–1pm at the Motueka Library (reopening soon!)
To offer this free service to everyone in our community, we rely on well-trained volunteers.
To receive an information pack please contact us on:
📧 Email nelsontasman@cab.org.nz
📞 Phone 03 548 2117
Training begins in March 💛
Scam Alert: Fake information regarding December Bonuses from MSD
The Ministry of Social Development is reporting that fake information is circulating about new ‘December bonuses’ or ‘benefit increases’
If you get suspicious communication, please contact Netsafe.
Update to Neighbourly members on data breach 06/01/2025 8am
Yesterday in the High Court at Auckland, Neighbourly was successful in being granted an injunction against any unauthorised use of the data taken in a recent breach.
As we alerted you on January 1 and confirmed on January 3, our systems were accessed illegally and members’ information, including names, email addresses, GPS coordinates from the address you provided to us, forum posts and direct member communications were among the data that was accessed.
We acted immediately upon hearing of a potential breach: we temporarily disabled the site, notified members and authorities and worked with our external security consultants to understand if and how it had occurred. We then confirmed the breach with members, safely restored the site to service and began the process of seeking the injunction. Yesterday’s decision by Justice Johnstone prohibits the use of the data by any unauthorised person, and requires them to permanently delete it, or any information obtained from it.
This does not mean that vigilance against scammers is not still required: there is a large industry globally that seeks to use stolen information for identity fraud or to dupe people into providing details of their financial affairs for theft. Again, to keep yourself safe from scammers it is critical that you:
- Don’t click links in emails. Instead, type the web address directly into your browser. This helps ensure you’re visiting a real site, not a fake one
- Enable two-factor authentication where available as this adds an extra layer of security to your data
- Stay alert for phishing emails. Be cautious of unexpected emails asking for personal information, especially ones that create a sense of urgency.
Again, we want to apologise to you for this illegal access to the Neighbourly database and to assure you that we have carefully worked through how this occurred. We have safely secured the site and its services for use and ensured we have robust processes in place so this cannot happen again.
We are continuing to work with the relevant authorities, including the National Cyber Security Centre, on any further steps we need to take.
If you have any further questions please contact us via our customer support team at helpdesk@neighbourly.co.nz.
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