Update to Neighbourly members on data breach 06/01/2025 8am
Yesterday in the High Court at Auckland, Neighbourly was successful in being granted an injunction against any unauthorised use of the data taken in a recent breach.
As we alerted you on January 1 and confirmed on January 3, our systems were accessed illegally and members’ information, including names, email addresses, GPS coordinates from the address you provided to us, forum posts and direct member communications were among the data that was accessed.
We acted immediately upon hearing of a potential breach: we temporarily disabled the site, notified members and authorities including the Privacy Commissioner and worked with our external security consultants to understand if and how it had occurred. We then confirmed the breach with members, safely restored the site to service and began the process of seeking the injunction. Yesterday’s decision by Justice Johnstone prohibits the use of the data by any unauthorised person, and requires them to permanently delete it, or any information obtained from it.
This does not mean that vigilance against scammers is not still required: there is a large industry globally that seeks to use stolen information for identity fraud or to dupe people into providing details of their financial affairs for theft. Again, to keep yourself safe from scammers it is critical that you:
- Don’t click links in emails. Instead, type the web address directly into your browser. This helps ensure you’re visiting a real site, not a fake one
- Enable two-factor authentication where available as this adds an extra layer of security to your data
- Stay alert for phishing emails. Be cautious of unexpected emails asking for personal information, especially ones that create a sense of urgency.
Again, we want to apologise to you for this illegal access to the Neighbourly database and to assure you that we have carefully worked through how this occurred. We have safely secured the site and its services for use and ensured we have robust processes in place so this cannot happen again.
We are continuing to work with the relevant authorities, including the National Cyber Security Centre, on any further steps we need to take.
If you have any further questions please contact us via our customer support team at helpdesk@neighbourly.co.nz.
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What's your best cost-saving tip?
Just when we thought the cost of living couldn't climb any higher...it does. While things like fuel prices are out of our control, many of us are looking for small, practical ways to stretch our dollars a bit further. So let’s put our heads together!
Over the next little while, we’ll be sharing tips to help you save money — and we’d love to hear yours too. What’s working for you right now?
Here are a few ideas to get started:
🎉 Plan ahead for the year (birthdays, events, travel) to avoid surprise costs
🪙 Check out $2 shops for everyday items like stationery, baking paper, foil, and cling wrap - often much cheaper than the supermarket
🐖 Bring back the piggy bank and save your loose change
🔨 DIY where you can - like mowing the lawn instead of paying someone
💵 Set a daily budget before heading out and stick to it (cash can help!)
🧴 Stretch household products by diluting things like shampoo or dishwashing liquid
Got a tip that’s helping you save? Share it below, the tip might make a huge difference to someone else.
The Cost of Living: Meal Ideas 🍽️
Continuing our series on how to manage the rising cost of living, this week we’re diving into the kitchen. We want to know your "secret weapon" recipes.
Share below your go-to meals that are:
💰 Budget-friendly (won't break the bank)
🥞 Delicious and easy to whip up
🍜 Great for leftovers (dishes that stretch for several days)
Whether it’s a legendary 20-cent lentil soup or a clever way to dress up basic mince, please share your meal ideas in the comments below!
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