NZ Post & Courier Post ripping off customers
Just wrote to the ODT to create an awareness and hold to account those at the NZ Post & Courier Post responsible for repeatedly ripping us off:
ODT article submitted today 22.03.2022
I was expecting delivery of a $800 package and paid $40 for the sender to obtain a signature upon delivery service. This was out of concern for repeated delivery failures by NZ post and NZ post delivering my packages at the wrong address 4 time in a row.
I would receive an email alert on the expected day thru the delivery updates alerts I activated and receive an alert that the package was delivered. When I check my mailbox within minutes, there would be no package waiting for me. I lodged a complaint immediately and only received one of those packages after the courier rectified the delivery the next day but still maintained it was delivered to the correct address. This happened as recently as last week the 15th of March where I was waiting at home for deliver and received the email alert the package that was delivered at 2.48pm. I checked the mailbox and there was nothing. I lodged a complaint immediately and the next morning it arrived.
I was expecting delivery of a $800 package and paid $40 for the sender to obtain a signature upon delivery service to avoid the incompetence received. I waited and again, only received the email alert that the package has arrived. I ran to the mailbox and found the 36cmX27cm box left at the door exposed to the rainy weather that morning, an $800 electronic device just left in the rain with clear instructions to obtain signature.! I was livid and lodged another complaint to NZ post immediately demanding a refund of the $40 I paid for obtaining the signature upon arrival.
Today I received the response from Service Delivery Manager for Dunedin & Surrounding Area Michelle Finigan stating:
Quote: “I wanted to update you on the investigation that I have been looking into regarding your item that was left under ATL. I have been informed that at the time of delivery there was no one hm to sign for this item.
You do have an authority to leave on your address in our system, which is why it was left without obtaining a signature. If you would no longer like the ATL you are able to go to our website and authorize this to be taken off our system.
I have spoken with the driver to ensure for any future deliveries the ATL is followed correctly which is item to be left at back door." unquote
My Rebuttal:
Firstly, the driver is blatantly lying about nobody being home. Of course, I was home since I paid $40 for the service to sign for it upon arrival! and now I am called a liar by the incompetent driver as well. This is just getting worse!
Today I received another "signature required" $90 package that was delivered without obtaining a signature. It was just left in the open view at the sliding door in full view of the sidewalk as the $800 package was left. Complaint lodged again.
In their response to serious complaint such as this NZ Post appears to adopt the attitude that the driver made no error despite evidence provided by the customer & witnesses that contradicts this. No refund for the undelivered service is mentioned despite customer demands for refund they are fully entitled to. This must stop immediately. If you had similar experiences as this, please notify ODT so that we as paying customers can hold these businesses to account. They are ripping off their customers daily.
Secure your homes over summer
Police are reminding people to keep their homes secure during the summer months.
Inspector Glenda Barnaby, Christchurch Area Prevention manager, says daytime burglaries are just as common as nightime burglaries.
“Burglaries can be committed at any time of the day, and coming into warmer months there is more opportunity for thieves."
"Although a majority of burglaries involve forced entry through windows and doors, we are starting to see more incidents at insecure premises. Police deal with cases where burglaries are committed in broad daylight, sometimes even while the victim is at home. Good weather means open doors and windows, which makes homes more vulnerable to burglars.”
Inspector Barnaby says there’s a few things people can do to reduce their changes of a burglary being committed.
⚠️ If you’re going outside for gardening, relaxing in the sun, or working in the garage, take a moment to lock your doors and secure your windows first.
⚠️ Do the same at night when you go to bed - keep your doors and windows secure and close your curtains. Fitting window stays means you can get a breeze coming through, while keeping your windows secure.
⚠️ Get to know your neighbours - let them know if you’re going away and look out for one another.”
If you see any suspicious activity, people or vehicles in your neighbourhood, don't hesitate to contact Police.
If you witness or suspect any illegal activity, please call 111 if it is happening now, or make a report through 105 either online or over the phone, if it is after the fact.
Poll: Are our Kiwi summer holidays helping us recharge, or holding the economy back? ☀️🥝
There’s growing debate about whether New Zealand’s extended Christmas break (and the slowdown that comes with it) affects productivity.
Tracy Watkins has weighed in ... now it’s your turn. What’s your take? 🤔
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72.7% We work hard, we deserve a break!
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16.3% Hmm, maybe?
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11% Yes!
Brain Teaser of the Day 🧠✨ Can You Solve It? 🤔💬
How many balls of string does it take to reach the moon?
(Peter from Carterton kindly provided this head-scratcher ... thanks, Peter!)
Do you think you know the answer? Simply 'Like' this post and we'll post the answer in the comments below at 2pm on the day!
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