More messages from your neighbours
10 minutes ago

Those QR codes

David from Glen Eden

I've not seen a QR code displayed in a shop yet. We are asked to photo the QR code wherever we visit and all the shops and businesses are asked to diplay one. We should download the covid-19 tracer app to allow recording where we've been. I was surprised when I was asked "what's a QR code". See the picture example. That is what you need to point your camera at to use the app you will have installed. We should use it. Our cavalier attitude to covid-19 is not appropriate, it's inviting trouble. If just one infected person gets around it will be extremely useful for tracing where that person was a week or two ago and when they can't remember and who else may have been there the same time. Photographing the QR code gives our professional tracer teams the info they need only when they need it. Well, that's how I understand it and I will use it. Shops and businesses, please register a valid QR code and display it in prominent places for us to use. It takes seconds.

(Note, the example is not a valid code! It just looks like one)

10 hours ago

ANZ charged over 'false and misleading' credit card insurance policies impacting hundreds of customers

Brian from New Lynn

During April 2014 and November 2019, ANZ issued duplicate repayment insurance policies to customers that didn't provide any additional benefits or covers, and charged premiums on those policies, the FMA said today.
It's also alleged ANZ issued and didn't cancel policies for ineligible customers, also charging premiums on the policies. "ANZ sold a product that, for some customers, offered no benefit," FMA general counsel Nick Kynoch says. The FMA says the breaches range back to at least 2001, but the Financial Markets Conduct Act only came into effect from April 2014. The duplicate payment policy was identified around September 2017 and the ineligible customers issue around May 2018, the FMA says. But neither were disclosed to the FMA or Reserve Bank during a widespread review into the conduct and culture of New Zealand's retail banks in 2018. FMA says it was first notified by ANZ of the issues in June 2019. ANZ is being charged under the Act for making "false and misleading representations about the cover of the policies". "While ANZ has embarked on their own remediation programme, and ultimately self-reported this matter, the case points to a failure of internal systems and controls resulting in customer harm over a significant period of time," Mr Kynoch says. "In this instance, we felt it appropriate to put the matter before the courts." ANZ says it's already compensated customers around $440,000 in total, but admits there was a delay in reporting the issue to the FMA. Around 390 customers had duplicate policies and another 439 were ineligible to claim the insurance. The FMA's case relates to 307 customers. ANZ says it no longer offers the insurance. "We’re very sorry this happened," ANZ's Ben Kelleher said in a statement today. "We actively review our processes and systems to try and identify issues that could impact our customers. Where we find problems, we work to fix them for our customers." The FMA has filed the proceedings in the High Court and is seeking declarations of contravention of the Financial Markets Conduct Act, pecuniary penalties and costs.

5 days ago

Auckland's drought rings alarm bells - is anyone listening?

Todd Niall Reporter from Auckland Stuff

Hi Neighbours, It might be raining but the record dry which is depleting Auckland's water supply is not going away in a hurry. Is it "just a dought?": Read the story below: