3G shutdown: is your phone ready?
Spark, One NZ and 2degrees are all switching off their 3G cellular networks by early 2026. If you have a 3G-reliant mobile phone, tablet or watch, it’ll lose its ability to call, text and use data. Here’s how to avoid disruption.
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Person using phone
Short for ‘third generation’, 3G describes a wave of mobile network technology. 3G was the first generation to truly support mobile internet, but it’s been superseded by faster and more reliable 4G and 5G networks. Extensive 4G coverage, in particular, means 3G isn’t required any longer.
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Free-text 3G to 550 to check your device
Find out if you’re ready for the shutdown using your provider’s free checking service.
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All you need to do is text the word ‘3G’ (without the quote marks) to the robot number 550. A few seconds later, the number will respond with instructions from your provider on what you need to do to prepare for the end of 3G.
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Most people won’t have to do anything, because their devices will be able to use 4G instead. But, if you do need to take action, you'll want to know as soon as possible.
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Some 4G phones won’t be able to make calls
Even if you have a 4G-capable phone, don’t assume it’ll be able to make phone calls over 4G – especially if it’s second-hand, bought from overseas or very basic.
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Some 4G-enabled mobiles still fall back on 3G for voice calls (even for 111 emergency calls).
Initially, 4G was focused on data only. Later, the industry introduced VoLTE (voice over long-term evolution), which let compatible devices make calls over the 4G network. Sometimes VoLTE is simply called ‘4G calling’.
However, VoLTE adoption was relatively slow among low-cost phones, and some cheaper devices still use 3G for voice even while they use 4G for data.
You can check lists of VoLTE-compatible devices for the Spark, One NZ and 2degrees networks. However, support is only guaranteed if you bought directly from your mobile provider.
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How to activate 4G calling in your phone settings
If your phone is relying on 3G, you might be able to change some settings to get it ready for the shutdown.
First, if you have any pending system updates, install them now.
Apple
If you have an iPhone 6 or later, running iOS 14 or higher, it's fully 4G capable by default. You can go to Settings > Mobile, select your SIM (or Mobile Data Options for a single-SIM model) then Voice & Data to check 4G and/or 5G are on.
Android
If you see a small VoLTE symbol at the top of your phone screen next to the signal bar, it means VoLTE is active. You don’t need to do anything, and your phone will continue to make calls after 3G is turned off.
If you don’t see the VoLTE symbol, look for an option to switch on VoLTE in your phone’s settings menu.
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Samsung: Go to Settings > Connections > Mobile networks. Make sure the network mode is either 5G preferred or LTE preferred. On an older Samsung, the option might be called auto connect instead. Then, switch on the VoLTE calls option, if it’s there.
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Oppo: Navigate to Settings > Mobile network, then select your SIM. Switch on VoLTE calls.
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On other Androids, from brands such as Motorola and Google, the setting will be in a similar place.
If you can’t get 4G calling, you need a new phone
Unfortunately, if none of the above options work, you might need to buy a new device.
If cost is a factor for you, ask your provider about affordable options.
When it comes time to get rid of your 3G phone, don’t throw it away. New Zealand has a comprehensive phone recycling and reuse programme.
You can recycle any phone for free at over 500 locations, including any Noel Leeming or Resene paint store, and at all 2degrees, One NZ and Spark shops (regardless of which provider you’re with). For more details, visit remobile.org.nz.
Your consumer rights
Any recently sold phone should support 4G calling. We think if you’ve bought a phone that relies on 3G calling since early 2024, and you weren’t told it’d stop working this year, you were sold a phone that's not fit for purpose. You’d be within your rights to ask for a refund or replacement under the Consumer Guarantees Act.
The final network operator to announce its 3G shutdown, 2degrees, did so in July 2023, signalling a late-2025 end date. Even before that, the signs were clear that 3G was on its way out, so retailers and importers had plenty of warning.
Remember to check specifically about 3G reliance before you buy a new device. Online shops based overseas, in particular, may not be aware that 3G is ending here or may be intentionally offloading old stock while they can.
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Frequently asked questions
Will any other products be affected by the shutdown?
Yes. 3G mobile is used by more than just phones and tablets. If you have one of the following devices in your home, check with its provider whether it runs on 3G. If it does, it’ll fail once the switch is flicked, so you should look to upgrade or replace it now.
Medical alarms
Security alarms
Car trackers
Some smart electricity meters
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What if my area is only serviced by 3G?
If you’re in one of the pockets of the country that’s covered by 3G, but not 4G, try not to worry. The network owners – 2degrees, One NZ and Spark – are working to expand their 4G (and 5G) coverage over the coming months.
One NZ claims that “you’ll be able to access 4G everywhere that you currently access 3G” by 31 December, while 2degrees is “committed to rolling out 4G at every existing 3G site”.
A small number of customers are expected to lose coverage temporarily due to the physics of broadcasting radio waves at new frequencies. The operators say they will tune their networks to support these customers.
When I make a call, I hear a recorded message about 3G beforehand. Am I being scammed?
No, these are genuine messages. Your mobile operator believes that you may have a 3G-reliant device and wants to help you stay connected after the shutdown.
You can stop the messages by shifting onto 4G calling – either by activating it in your settings or moving to a new device.
You might not hear the message every time you make a call, but as the shutdown date approaches, it may play more often.
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Can I get by with internet-based instant messaging?
If your phone doesn’t have 4G calling but can use 4G data, you might be tempted to use a service like WhatsApp or Messenger for calling.
The big risk with not having a cellular connection is how you will be able to deal with an emergency.
Over mobile networks, 111 calls are prioritised for the best possible connection and will even jump to another network if your provider’s network isn’t available.
However, internet-based voice services don’t necessarily deliver 111 calls in the same way, meaning your emergency call might not get through at all. This is also true for satellite services, such as Starlink.
For many people, the risk isn’t worth it.
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Are 4G and 5G dangerous to my health?
No. Consumer NZ helps advise the government on the health effects of radio frequency fields, including those generated by 4G and 5G. We are in the room when the most up-to-date research is analysed and discussed. To date, we have seen no evidence of health risks from 4G or 5G infrastructure. If reliable research about any dangers does start to appear, we will act immediately.
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Need more help?
Your mobile provider can support you through the 3G shutdown if you’re nervous or unsure what to do next. If you can, it’s best to drop into a branch and ask for their help.
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Poll: 🗑️ Would you be keen to switch to a fortnightly rubbish collection, or do you prefer things as they are?
Aucklanders, our weekly rubbish collections are staying after councillors voted to scrap a proposed trial of fortnightly pick-ups.
We want to hear from you: would you be keen to switch to a fortnightly rubbish collection, or do you prefer things as they are?
Keen for the details? Read up about the scrapped collection trial here.
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83.1% Same!
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16.9% Would have liked to try something different
Why we need cash to stick around----Cash is king – Using notes and coins to pay for everyday goods and services is quickly becoming obsolete. When will cash disappear from our lives? And who'll miss out when it does?
Every March, the New Zealand Red Cross sends out teams of street volunteers across the country. With their white buckets and red vests, they're instantly recognisable. The idea, says philanthropy director Jasmine Edwards, is to raise awareness for Red Cross’ work and hopefully get some donations in the process. “It’s part of our largest fundraising event of the year,” she says.
But, over the past five years, the amount the street appeal brings in has been trending down. Edwards describes a combination of contributing factors: COVID, the ongoing cost-of-living crisis and a lack of cash. “We’ve seen a pretty steady decline in people carrying cash, and that’s had a big impact on our street appeals,” she says. “It’s really affected what we’re able to raise.” That, in turn, affects how much aid work the Red Cross can do.
Edwards and the teams she co-ordinates have pivoted to other fundraising methods. They’ve trialled EFTPOS, tap-and-go donation machines and even QR codes. Each has downsides, says Edwards. EFTPOS isn’t quick, and QR codes often rely on the person taking a photo and remembering to donate later. “The tap-and-go machines are quicker because you just pop your card on, but they’re quite costly. You could never afford to have one of those at every site.”
So far, the cashless options haven’t worked as well as people reaching into their pockets and grabbing a couple of notes or a handful of coins to throw into the Red Cross buckets. However, those days, it seems, are over. In 2023, Stats NZ reported just 7% of transactions were made in cash. Everyone is using alternative methods to pay for goods and services these days, from EFTPOS and apps like Afterpay to swiping their phones and watches loaded with their credit cards.
Edwards wonders how long Red Cross has got until it needs to make more changes to its street appeals. “Our volunteers have amazing conversations with people on the street,” she says. “It’s a real moment of human connection. You can’t quite replicate that with online donations.”
Cash is king – until it’s not
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Cash use is declining – rapidly. In its 2023 Cash Use Survey, the Reserve Bank of New Zealand found cash usage for everyday purchases had decreased from 95.8% in 2019 to 60.4% in 2021 and just 57.2% in 2023. The bank says 15% of New Zealanders prefer to use cash for everyday payments, but only 8% are regular or daily cash users.
Despite this decline, cash remains important, according to the Reserve Bank: it all depends on the situation. “Research establishes that New Zealanders place a high value on having access to cash,” a spokesperson told Consumer NZ. They cited short-lived personal emergencies, long-term complex personal challenges, community-level emergencies and digital payment outages as reasons for cash’s importance.
In December 2024, the Australian government announced it would mandate businesses selling essential goods and services in that country to accept cash from 2026. “For many Australians, cash is more than a payment method, it’s a lifeline,” officials said. Australians support this, with a survey by Australia’s consumer watchdog Choice showing 97% of respondents think stores shouldn’t be able to turn down cash for essentials.
But that’s not the case in New Zealand, where there are no rules to protect cash. If a business doesn’t want to accept cash, it just has to put up a sign saying so. The only rules limit how much a consumer can pay in coins. “The Reserve Bank is currently considering further changes to the law to support the cash system and ensure New Zealanders can access and use cash as desired,” the Reserve Bank spokesperson said.
How cash can help you spend less
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Tom Hartmann, the personal finance lead at New Zealand’s independent money guide Sorted, says cash can be used as an important tool for some people to make better budgetary choices. He says credit cards or apps like Afterpay removes a buffer and encourage consumers to spend more. “You go up to the till; you get what you want; you pay, wave, swipe, whatever you do ...,” he says. “It’s all pleasure because you’re getting the thing, and any pain is sort of reserved for the future, when you get the bill.”
Cash, he says, helps those who may be struggling with their budgets get their spending under control. “With cash, it’s a different experience. You’re holding cash in one hand, and you receive the goods in the other. So, your brain is processing the trade-off right in that moment – is this worth the pain of letting go of this cash for what I’m getting?”
Carrying cash, he admits, is becoming an antiquated notion. It depends on your personality. When he’s got cash, he’s more likely to spend it faster. But Hartmann recalls a conversation he recently had with his 17-year-old son, who has an entirely different attitude. “He sold something on Trade Me recently, and he wanted to be paid in cash, because he holds on to [cash] better,” Hartmann says.
How small businesses are coping
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Every Sunday, Carol Gunn opens the Grey Lynn community centre early to let in stall-holders. By 8am, the markets are humming with customers grabbing freshly-baked pastries, recently picked vegetables, hot drinks, cheese, eggs and more. Gunn has noticed more stall-holders offering EFTPOS and credit card facilities, and fewer customers taking cash.
But she also recognises the issues, saying operating EFTPOS machines can be pricey for stall-holders, especially when they’re just getting going. “At this time of the year, we get lots of NCEA students trying out business ideas as part of their course assessments – they can only use cash,” she says. “We get community fundraisers who can only use cash. Getting rid of cash could disenfranchise the grass-roots activities in society.”
Frank Argent, the owner of Barefoot Gardens, a small produce farm in Kumeu, Auckland, agreed. While bagging up my potatoes and chillis recently, he told me about 40% of his customers paid in cash, which he encouraged. Why? “Every time you swipe your card, the bank takes a sizable chunk,” he said. “For a small business like ours, it adds up to a reasonable amount over a week.”
Other factors to consider in the death of cash
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There are still many elderly people who cannot use, or forget how to use, tech. Cash, therefore, remains very important to them for everyday items like groceries. “A cashless society makes things very difficult for older [generations],” one financial advisor told me.
Natural disasters or emergencies can affect internet networks, shutting down EFTPOS and credit capabilities. “Cash is often the only option at that time,” an advisor said. “Everyone should have a small amount of cash put aside.” How much is a personal decision, but the National Emergency Management Agency suggests it’s logical to have enough for three days’ worth of food and petrol. It also says small denominations, like $5 notes, are useful because some businesses may not be able to offer change.
Putting coins into a piggy bank is often a child’s first interaction with money. An advisor said the process can teach children important financial basics about saving money from an early age.
The king is dead; long live the king!
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Claire Matthews, an associate professor at Massey University’s business school, says it’s too soon to say we’re on the brink of becoming a cashless society. “We have already moved a long way towards it, but I think cash transactions will be difficult to eliminate,” she says. “I think probably most of us are ready to move to a cashless society. But there are a few who aren’t and will likely find it very hard.”
But my own experiences suggest the shift could be happening faster than anyone thinks. While researching this piece, I found a sign at my local Pak’nSave declaring the store’s self-service check-outs would soon stop accepting cash. “Cashless,” warned a printed sign in red.
Then, at a recent Auckland Football Club match, I approached a cashier while balancing drinks and hot chips. When I handed her a $50 note, she turned it away, saying, presciently, “We don’t accept cash here”. I smiled and waved my phone over the terminal. That $50 will have to wait for another day.
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Poll: Is it ok to regift something that you have been given?
🎁 Holiday Gift Chat!
Do you ever regift?
What’s your take on asking for a receipt if a gift doesn’t fit?
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79.3% Yes! It's better to regift what I don't need
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20.7% No. It's the thought and effort that matters
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