Helensville Citizens Advice Bureau

Community Organisation

Helensville Citizens Advice Bureau
27 Commercial Road
Helensville 0800
92 days ago

Thanks for everything

Rani Timoti from Helensville Citizens Advice Bureau

Celebrate the incredible contribution of volunteers around Aotearoa NZ through National Volunteer Week.
At Citizens Advice Bureau (CAB), there are more than 2,000 amazing individuals, from all walks of life, who generously give their time to make a difference to people in their communities.
Our … View more
Celebrate the incredible contribution of volunteers around Aotearoa NZ through National Volunteer Week.
At Citizens Advice Bureau (CAB), there are more than 2,000 amazing individuals, from all walks of life, who generously give their time to make a difference to people in their communities.
Our Helensville CAB volunteers help people to know and understand their rights and obligations, and how to use this information to get the best outcomes.
The contribution of volunteers nationally is immense - collectively over 260,000 voluntary hours each year!
Check out our website www.cab.org.nz... for information about how CAB can help you or to find out how you can get involved and give back.
Volunteers are the heart of our community. By many, the work will be completed, Mā tini, mā mano, ka rapa te whai! #NVW2018

104 days ago

Breathe easy- we’re back!

Rani Timoti from Helensville Citizens Advice Bureau

Finally and gratefully we will be back to our usual face-to-face service from tomorrow (June 11).
Our office welcomes clients to come and visit from 10am.
Our friendly volunteers and staff can help you with your rights and obligations ensuring no one is disadvantaged through not being able to … View more
Finally and gratefully we will be back to our usual face-to-face service from tomorrow (June 11).
Our office welcomes clients to come and visit from 10am.
Our friendly volunteers and staff can help you with your rights and obligations ensuring no one is disadvantaged through not being able to understand what their next steps are.
From our valuable JP and budgeting clinics to typing up CVs, emailing, photocopying and providing computer and phone use, we have plenty of services to keep you looked after.
Pop into our office at 27 Commercial Rd, Monday to Friday, 10am to 3pm or call 09 420 7162, email: helensville@cab.org.nz or go to www.cab.org.nz... for more information.

120 days ago

We’re here to help- just not face to face

Rani Timoti from Helensville Citizens Advice Bureau

Citizens Advice Bureau has been helping New Zealanders for 50 years.

And this continues especially during Covid-19.

Karen Rutherford, Manager of Citizens Advice Bureau Helensville, says volunteers and staff have been been busy with clients impacted by the lockdown.

She says although they … View more
Citizens Advice Bureau has been helping New Zealanders for 50 years.

And this continues especially during Covid-19.

Karen Rutherford, Manager of Citizens Advice Bureau Helensville, says volunteers and staff have been been busy with clients impacted by the lockdown.

She says although they haven’t been able to help clients face to face they’ve still been busy on the phones and email. “We’ve been helping people with a wide range of situations, including understanding employment rights.”

Naturally during these unprecedented and uncertain times, Karen says it’s been a time of real stress for so many people in our community and CAB is here to help everyone regardless of their issue.

“It doesn’t matter what your question is. We’ll help, and if we can’t help you directly, we’ll find someone who can”.

There is great information on CAB’s website www.cab.org.nz... including up-to-date information about Covid-19 related issues.

“If you can’t find the answer on our website, give us a call on 0800 367 222 or send a message via virtual chat on our website – cab.org.nz,” says Karen.

Last year volunteers received around 500,000 enquiries on issues ranging from electricity, immigration, housing and employment to consumer rights, health and family.
Citizens Advice Bureaux is an independent community organisation offering a free, confidential and independent service of information, assistance and referral from 83 locations stretching from Northland to Invercargill.

122 days ago

Employers encouraged to have Integrity

Rani Timoti from Helensville Citizens Advice Bureau

Redundancy must follow a fair process- even during the Covid-19 pandemic.
Karen Rutherford, manager of Citizens Advice Bureau Helensville, says volunteers and staff have been receiving lots of calls and emails from people whose employers are talking about redundancy.
“Understandably, many … View more
Redundancy must follow a fair process- even during the Covid-19 pandemic.
Karen Rutherford, manager of Citizens Advice Bureau Helensville, says volunteers and staff have been receiving lots of calls and emails from people whose employers are talking about redundancy.
“Understandably, many businesses are suffering because of the effects of Covid-19 on the economy - but this doesn’t mean employers can shortcut the redundancy process.”
Employers are legally obliged to discuss the situation with their employees in good faith.
”This means dealing with each other honestly and openly and without misleading each other. The employer must follow a fair process. That means discussing with their staff what the situation is and what the employer proposes to do about it, and genuinely considering feedback from staff about the proposals. Also, redundancy should be a last resort, after considering the Covid-19 Wage Subsidy and other assistance packages.”
Karen says if redundancy is unavoidable, the employer must give notice to the affected employees, in writing. If the notice period is not stated in the employment agreement then they must give reasonable notice.
“If you are an employee and your employer did not follow a fair process in making you redundant, you might have grounds for a personal grievance.”
Karen asks people to get in touch. “Let us help you work out what your rights are and what you can do. We are unable to provide a face to face service during Covid-19, but you can still contact us by phone or email. You can also call the national freephone 0800 367 222 or get help via virtual chat.”
Last year volunteers received around 500,000 enquiries on issues ranging from electricity, immigration, housing and employment to consumer rights, health and family.
Citizens Advice Bureaux is an independent community organisation offering a free, confidential and independent service of information, assistance and referral from 83 locations stretching from Northland to Invercargill.

157 days ago

CAB service during lockdown

Rani Timoti from Helensville Citizens Advice Bureau

Our Helensville Citizens Advice Bureau office has joined in its heart-felt share to respond to people’s needs during the Covid-19 crisis.
Aligned with our national Citizens Advice Bureau service, we have been called on for help more than ever at this time, with an initial 300% increase in … View more
Our Helensville Citizens Advice Bureau office has joined in its heart-felt share to respond to people’s needs during the Covid-19 crisis.
Aligned with our national Citizens Advice Bureau service, we have been called on for help more than ever at this time, with an initial 300% increase in enquiries around the start of the lockdown and a sustained increase in the following weeks.
Our amazing team of volunteers and staff around Aotearoa have seamlessly continued to deliver the CAB service by phone and online from their own homes. We have responded to more than 6,000 enquiries over past 3 weeks from people seeking information and support. These enquiries have covered a huge range of issues.  
Our service has also been called on to support welfare outreach by local civil defence offices and by the Ministry of Social Development at a national level checking in with vulnerable people aged 70+ in our communities. We are fortunate to have a willing group of trained and police-vetted volunteers around the country who are generously carrying out this additional work.

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