Taupō customer experience among best in the country
Taupō District Council has been named one of the top council’s in the country for customer experience.
The council’s customer services team took out second place in the Customer Experience Award, presented as part of the 2019 Association of Local Government Information Management (ALGIM) Spring Conference.
The awards were judged on a mystery shopper's experience that anonymously assessed customer services and responses.
Head of communications and customer relations Lisa Nairne said the award confirmed the team’s commitment to excellent customer service.
“The community is always at the forefront of everything we do and to be recognised so highly – out of 78 local authorities across the country – is a great achievement.”
Poll: Does the building consent process need to change?
We definitely need homes that are fit to live in but there are often frustrations when it comes to getting consent to modify your own home.
Do you think changes need made to the current process for building consent? Share your thoughts below.
Type 'Not For Print' if you wish your comments to be excluded from the Conversations column of your local paper.
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91.4% Yes
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8.1% No
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0.4% Other - I'll share below!
Lest we forget...
On this ANZAC Day, let's take a moment to remember and honor the brave men and women who have served and continue to serve our country.
Tell us who are you honouring today. Whether it's a story from the battlefield or a memory of a family member who fought in the war, we'd love you to share your stories below.
Revamp an open wardrobe
Cut visual clutter and give tired shelves new life with doors and colourful Resene paint.
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