BAMBILLO ADJUSTABLE MASSAGE BED .... UPDATE!
Hi Neighbours
It is now SIXTEEN weeks since I tried, ordered, and paid for a Bambillo electric bed at a Christchurch Home Show. It has still not been installed properly. It does not raise my head or feet, massage me, put me in the pain-relieving zero-gravity position for which I bought it, nor adjust in any way. It is just a very expensive, King Single, flat piece of furniture.
WHY? Because it was sent without its motor! It DID come with EIGHTEEN legs, though. (It only needs six). Three weeks ago. I wrote about my experience on this site, and several of you kindly offered advice. I took most of it, as well as emailing the story and your comments to the company, Brand Developers(also known as the TV Shop) marked Attention: General Manager. No response.
Two electricians from different firms later ... (both of whom told me that they had previous experience of this Company's total lack of customer service ... with a customer who was delivered a broken electric massage chair, had to wait for weeks for a replacement, and that was broken, too...) the tally is no motor; then motor sent without the bit that carries the cord to the wall plug to make it go...; no remote control to operate the bed; then it arrived with no batteries and didn't work, anyway; more phone calls via the Philippines and they refuse to patch the calls through to Auckland; more emails to be ignored; then another part was faulty and they replaced one broken item but not the other...
But WAIT! There's more... the bed is difficult for an old lady with arthritis and spinal issues to get in and out of. It sort of sucks you in, and I can't turn over. It is uncomfortable, and the worst thing is .... it CREAKS! If I flex a muscle, or shift my body weight slightly, it sounds like someone walking on old wooden floorboards in an ancient house. My back problems are now worse.
In pain, and at a loss as to what to do, I have been sleeping elsewhere. Meanwhile, this useless piece of junk costing thousands of dollars is not doing what they advertise it will do... all due to their utter incompetence and lousy customer care. Instead of giving me a dream sleep, the Bambillo bed purchase has been a nightmare.
I can't afford a lawyer to force Brand Developers to fulfil the contract, so am stuck with this white elephant. TAKE MY ADVICE .... don't be sucked in by their infomercials. Do what two friends who also wanted a Bambillo have just done. Buy your electric bed from Harvey Norman, where the customer service is outstanding!!
Scam Alert: Fake information regarding December Bonuses from MSD
The Ministry of Social Development is reporting that fake information is circulating about new ‘December bonuses’ or ‘benefit increases’
If you get suspicious communication, please contact Netsafe.
Poll: Do you set New Year’s resolutions?
🎉 2026 is almost here!
We’re curious ... how do you welcome it?
Do you set resolutions, follow special traditions, or just go with the flow?
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10% Yes! New Year, New Me
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17% Yes - but I rarely stick to them
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73% Nah - not for me
Update to Neighbourly members on data breach 06/01/2025 8am
Yesterday in the High Court at Auckland, Neighbourly was successful in being granted an injunction against any unauthorised use of the data taken in a recent breach.
As we alerted you on January 1 and confirmed on January 3, our systems were accessed illegally and members’ information, including names, email addresses, GPS coordinates from the address you provided to us, forum posts and direct member communications were among the data that was accessed.
We acted immediately upon hearing of a potential breach: we temporarily disabled the site, notified members and authorities and worked with our external security consultants to understand if and how it had occurred. We then confirmed the breach with members, safely restored the site to service and began the process of seeking the injunction. Yesterday’s decision by Justice Johnstone prohibits the use of the data by any unauthorised person, and requires them to permanently delete it, or any information obtained from it.
This does not mean that vigilance against scammers is not still required: there is a large industry globally that seeks to use stolen information for identity fraud or to dupe people into providing details of their financial affairs for theft. Again, to keep yourself safe from scammers it is critical that you:
- Don’t click links in emails. Instead, type the web address directly into your browser. This helps ensure you’re visiting a real site, not a fake one
- Enable two-factor authentication where available as this adds an extra layer of security to your data
- Stay alert for phishing emails. Be cautious of unexpected emails asking for personal information, especially ones that create a sense of urgency.
Again, we want to apologise to you for this illegal access to the Neighbourly database and to assure you that we have carefully worked through how this occurred. We have safely secured the site and its services for use and ensured we have robust processes in place so this cannot happen again.
We are continuing to work with the relevant authorities, including the National Cyber Security Centre, on any further steps we need to take.
If you have any further questions please contact us via our customer support team at helpdesk@neighbourly.co.nz.
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