5 days ago

Windows 11 is Out. You Don’t Need to Upgrade Yet

Chief Problem Solver from Your Computer Guy

Despite telling us Windows 10 is the last operating system that would ever be released by Microsoft, they released Windows 11 last week. You can upgrade your computer to Windows 11 some time soon, or replace it with a new one. I wouldn’t hurry though and here is why…

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16 days ago

Can You Transfer Programs to a New Computer?

Chief Problem Solver from Your Computer Guy

When you buy a new Windows computer, you probably want to transfer all your files, emails, bookmarks, and programs to it. Many people are surprised to learn that programs don’t transfer the same way as your files and settings. Check out our latest blog post to learn why and how to get around … View moreWhen you buy a new Windows computer, you probably want to transfer all your files, emails, bookmarks, and programs to it. Many people are surprised to learn that programs don’t transfer the same way as your files and settings. Check out our latest blog post to learn why and how to get around this!

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23 days ago

Don’t be Fooled – Signs of Phishing Emails

Chief Problem Solver from Your Computer Guy

Phishing attacks trick people into believing that the message is something they need or want and should take some action. Our customers often ask us whether an email they forwarded is legit or not and in 99% of cases, they aren’t! Most phishing attempts want you to click on a link in the email … View morePhishing attacks trick people into believing that the message is something they need or want and should take some action. Our customers often ask us whether an email they forwarded is legit or not and in 99% of cases, they aren’t! Most phishing attempts want you to click on a link in the email and login to the website that opens. You might be thinking it’s your bank (and it looks like that!) but instead, you are sending your username and password to crooks. We’ll review some of the signs of these fake emails.

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29 days ago

So Your Mac Isn’t Getting macOS Updates, Now What?

Chief Problem Solver from Your Computer Guy

Apple computers have traditionally been more expensive than PCs, but the upside is that they last longer and tend to maintain their value fairly well. We still get requests from people trying to fix their 10+ year old Macs and despite the age, they perform very well after some upgrades! However, … View moreApple computers have traditionally been more expensive than PCs, but the upside is that they last longer and tend to maintain their value fairly well. We still get requests from people trying to fix their 10+ year old Macs and despite the age, they perform very well after some upgrades! However, most of them can only run older versions of MacOS…

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37 days ago

DIY Computer Repair: Don’t Do It

Chief Problem Solver from Your Computer Guy

The Do-it-Yourself is a quite common attitude in New Zealand. But it can be problematic when you try to fix your own computers or phones. This article shares five risks and why it’s safer to go to a computer repair shop.
Most people like to take a shot at fixing things themselves. With some … View more
The Do-it-Yourself is a quite common attitude in New Zealand. But it can be problematic when you try to fix your own computers or phones. This article shares five risks and why it’s safer to go to a computer repair shop.
Most people like to take a shot at fixing things themselves. With some things that works out great, but when it comes to do-it-yourself computer repair, it’s probably not worth the effort. This article shares some of the things to consider before trying to do that repair solo.

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45 days ago

Open During Level 3

Chief Problem Solver from Your Computer Guy

Most of New Zealand has moved to COVID-19 Alert Level 3. This means we are once again able to repair your computers at our workshop! We can also help you remotely or over the phone. We also stock dozens of laptops and desktops in case you want to replace your computer or get one for remote work or … View moreMost of New Zealand has moved to COVID-19 Alert Level 3. This means we are once again able to repair your computers at our workshop! We can also help you remotely or over the phone. We also stock dozens of laptops and desktops in case you want to replace your computer or get one for remote work or distance learning. During the Level 3, we are offering 20% off our refurbished computers.

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59 days ago

Operating During Level-4. Work from Home Services and Devices are Available

Chief Problem Solver from Your Computer Guy

Hearing the news yesterday didn’t really surprise us. We have been incredibly lucky over the last few months with some very real near misses. It’s probably not the last time we are in a lockdown. Many people will need help with working from home setups, distance learning and possibly replacing … View moreHearing the news yesterday didn’t really surprise us. We have been incredibly lucky over the last few months with some very real near misses. It’s probably not the last time we are in a lockdown. Many people will need help with working from home setups, distance learning and possibly replacing their outdated tech with something that works. We will be available to perform essential work remotely and limited repairs at our shop.

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65 days ago

How to Safely Clean Your Filthy Laptop

Chief Problem Solver from Your Computer Guy

According to a few articles online, your computer keyboard is several times dirtier than an average public bathroom seat. Yikes! When was the last time you cleaned yours? In this article, we’ll tell you how to do it in a safe way.

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75 days ago

Buying a Refurbished Computer? 7 Things You Need to Know

Chief Problem Solver from Your Computer Guy

If you want a decent computer but don’t want to spend close to $2000 to buy a new one, a refurbished model is worth considering. But there are a few points you need to keep in mind before you part with your cash.

New computers are expensive, especially if you want something trouble-free, … View more
If you want a decent computer but don’t want to spend close to $2000 to buy a new one, a refurbished model is worth considering. But there are a few points you need to keep in mind before you part with your cash.

New computers are expensive, especially if you want something trouble-free, enjoyable to use, and last many years. Whether the hardware justifies the price is an argument for another day, but one fact is clear: the high cost of premium computers makes them unaffordable for many people.

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82 days ago

How to Choose the Right Computer Monitor

Chief Problem Solver from Your Computer Guy

Your computer screen is one of the most (if not most!) important parts of your computer, especially if you use your computer for more than a few hours a day. Our latest article discusses six factors and how they impact your experience. Learn more!
Your hardware, software, and internet connection … View more
Your computer screen is one of the most (if not most!) important parts of your computer, especially if you use your computer for more than a few hours a day. Our latest article discusses six factors and how they impact your experience. Learn more!
Your hardware, software, and internet connection shape your computing experience. The last essential piece of the puzzle? The monitor you use.

The first thing you need to consider is what you’ll be using the monitor for most. Gamers will have different requirements than those professionals or families viewing photos.

Once you’ve determined monitor usage, you’ll need to consider various specifications. We’ll discuss six of them below, but these will not all carry the same weight. Again, it depends on how you use your computer.

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88 days ago

When Backups Might Not Save You From a Disaster

Chief Problem Solver from Your Computer Guy

If you care about the data on your computer, you must back it up – no exceptions! However, backups may not always save you from a disaster… Almost every month, there is yet another story about a business or organization getting all their data encrypted and then having to decide whether they … View moreIf you care about the data on your computer, you must back it up – no exceptions! However, backups may not always save you from a disaster… Almost every month, there is yet another story about a business or organization getting all their data encrypted and then having to decide whether they will pay ransom to get it back or not…
Ransomware is known for encrypting your data and holding it hostage. It turns out that it can do more that backups won’t protect against. While backups can certainly avert data loss during a ransomware attack, the most recent tactics cybercriminals use are even more sinister.


Like viruses, ransomware is evolving. Crooks know that if you have good backups, you are much less likely to pay their ransom to get your data back. Some ransomware goes as far as publicly exposing your data unless the ransom is paid. The recent story involving Waikato DHB demonstrates that.

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92 days ago

Beware of Scam Phone Calls from Your Internet Provider!

Chief Problem Solver from Your Computer Guy

We’ve heard from many of our customers about scam calls from their “Internet providers”. Purportedly, their Internet connection was going to be disconnected immediately unless they took some action. Last week, someone called us and they must have ignored that we answer the phone with … View moreWe’ve heard from many of our customers about scam calls from their “Internet providers”. Purportedly, their Internet connection was going to be disconnected immediately unless they took some action. Last week, someone called us and they must have ignored that we answer the phone with “Hello, this is Your Computer Guy, you are speaking with… how can I help you”

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110 days ago

What to do When Your Warranty Runs Out

Chief Problem Solver from Your Computer Guy

Murphy’s Law says your device will go down right after your warranty expires. Avert that disaster. This article suggests some strategies to handle that situation and keep your technology up and running even out of warranty.

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129 days ago

What to Do if Your Email Is Hacked

Chief Problem Solver from Your Computer Guy

Almost every week we see people who can no longer access their email. Whether the crooks use it to send spam, access your other online accounts, or hassle your contacts, it can become a huge problem if you don’t deal with it quickly!

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138 days ago

When and Why You Should Use Remote Support

Chief Problem Solver from Your Computer Guy

Working from home, studying, budgeting, paying bills, even browsing dinner recipes all have a degree of urgency that mean dealing with a broken computer isn’t comfortable for long. We offer two options: remote repair or bring it in. Which is the best choice for you?
If you’ve ever had a sudden … View more
Working from home, studying, budgeting, paying bills, even browsing dinner recipes all have a degree of urgency that mean dealing with a broken computer isn’t comfortable for long. We offer two options: remote repair or bring it in. Which is the best choice for you?
If you’ve ever had a sudden computer problem, you know it can be very stressful. So much of our day-to-day life requires having access to a working computer.

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