36 days ago

We are open and you are safe.

Shorecare Urgent Care Smales Farm

Yes, Smales Farm is open and it is safe for you to come and see us.
We are business as usual, open 24 hours, 7 days a week, albeit with a few extra precautions in place for your safety and ours.

First you'll note our rather large tent outside our front doors. Here you will be screened by a … View more
Yes, Smales Farm is open and it is safe for you to come and see us.
We are business as usual, open 24 hours, 7 days a week, albeit with a few extra precautions in place for your safety and ours.

First you'll note our rather large tent outside our front doors. Here you will be screened by a clinician who will assess if it is safe for you to enter our premises or not.

You may taken into a room straight away, popped in our waiting room which has been given a social distancing makeover, or even asked to return to your car.

You'll spot our receptionists are protected behind perspex screens and are taking patient details by phone rather than face to face contact.

As an added protection we are not taking any cash or cheque payments at the moment. Please note that we have PayWave payments available on our machines or we can invoice to be paid online.

So please if you find yourself in need of urgent medical or accident care, pop in and see us at Smales Farm.

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46 days ago

How we are tackling COVID-19

Shorecare Urgent Care Smales Farm

Hi Neighbours! Just popping by to update you on a couple of things.

Please note that when you come by to visit us at Smales Farm, you will be asked a few questions before entering our clinic. This is for our safety and yours. We may even ask you to return to your car.

We are also not taking … View more
Hi Neighbours! Just popping by to update you on a couple of things.

Please note that when you come by to visit us at Smales Farm, you will be asked a few questions before entering our clinic. This is for our safety and yours. We may even ask you to return to your car.

We are also not taking any cash payments, PayWave only or you may be sent away with an invoice to pay online.

Finally, during this outbreak, our Northcross clinic is closed for all urgent care matters. This is now a COVID-19 testing centre only. You must have spoken to our team and have been booked an appointment. Please do not simply turn up. You will be sent away by security. For more information on this, check out our website.

Thanks so much for your patience and cooperation! Keep safe team!
Find out more

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53 days ago

Smales Farm is open!

Shorecare Urgent Care Smales Farm

While Northcross is currently out of action for urgent care matters, Smales Farm is still running business as usual.
Sadly we are finding that some patients are waiting to come in and see us but leaving certain health conditions can be detrimental to your health.
Please be assured that we have … View more
While Northcross is currently out of action for urgent care matters, Smales Farm is still running business as usual.
Sadly we are finding that some patients are waiting to come in and see us but leaving certain health conditions can be detrimental to your health.
Please be assured that we have taken measures to ensure your safety and ours.

Firstly you will be assessed by our screening clinician at the door.

Following this, you will either be taken into a room straight away, popped in our waiting room which has been given a social distancing makeover, or even asked to return to your car.

We are only taking PayWave payments or are invoicing to be paid online. No cash.

We have installed perspex screens for our receptionists and our staff have PPE available to them.

So please if you find yourself in need of urgent medical or accident care, pop in and see us at Smales Farm.

We are open 24/7. No appointment necessary.

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74 days ago

Stay home, use the phone

Shorecare Urgent Care Smales Farm

Please phone the dedicated Healthline number 0800 358 5453 if you are concerned that you may have COVID-19.

We ask you to PLEASE DO NOT enter our clinics unless instructed you are safe to do so by a health care worker.

We need to protect our vulnerable patients and our staff. Without our staff, … View more
Please phone the dedicated Healthline number 0800 358 5453 if you are concerned that you may have COVID-19.

We ask you to PLEASE DO NOT enter our clinics unless instructed you are safe to do so by a health care worker.

We need to protect our vulnerable patients and our staff. Without our staff, we cannot continue to treat those in need of urgent care.

Ngā mihi

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114 days ago

Caring for you this Waitangi Day

Shorecare Urgent Care Smales Farm

Hi neighbours!
Just popping by to say that we are open this Waitangi Day should you need us.
Head on over to our website for a full list of fees and services.

Please keep in mind that we are often run off our feet on public holidays.
We thank you in advance for your patience as we work to see … View more
Hi neighbours!
Just popping by to say that we are open this Waitangi Day should you need us.
Head on over to our website for a full list of fees and services.

Please keep in mind that we are often run off our feet on public holidays.
We thank you in advance for your patience as we work to see you in a timely manner.

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137 days ago

Construction zone today

Shorecare Urgent Care Smales Farm

Please be aware that we start construction of our new reception desk today at Smales Farm.
While this is an exciting time for us, there will unfortunately be excess noise.

Should this be a problem for you, remember that we have our Northcross clinic at 948 East Coast Road which is open 8am-8pm … View more
Please be aware that we start construction of our new reception desk today at Smales Farm.
While this is an exciting time for us, there will unfortunately be excess noise.

Should this be a problem for you, remember that we have our Northcross clinic at 948 East Coast Road which is open 8am-8pm and is a construction free zone.

We thank you for your cooperation.

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190 days ago

Staff education

Shorecare Urgent Care Smales Farm

A massive thank you to Lee from PRS for taking our reception, admin and clinic support workers through basic life saving skills last night.

We learnt lots and had a fabulous time brushing up on our skills that we hope we’ll never need.

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201 days ago

Our fabulous cast models

Shorecare Urgent Care Smales Farm

Did you know that as an urgent care clinic we specialise in minor injuries and treat many broken bones every single day?
We hold regular teaching sessions for our staff to keep all of our skills up to scratch.
We even use our lovely staff as models for cast practice when we have a quiet moment in … View more
Did you know that as an urgent care clinic we specialise in minor injuries and treat many broken bones every single day?
We hold regular teaching sessions for our staff to keep all of our skills up to scratch.
We even use our lovely staff as models for cast practice when we have a quiet moment in the clinic.

Click the link below to read about what urgent care consists of.

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207 days ago

Fireworks and your safety

Shorecare Urgent Care Smales Farm

Fireworks can be a lot of fun but they're also dangerous and pose a high fire risk.

Remember to brush up on your fireworks safety this Guy Fawkes night, BEFORE lighting up. Click on the link below to read more.

For any injuries, pop into one of our clinics to get yourself seen.

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216 days ago

Our family, caring for yours, all long weekend.

Shorecare Urgent Care Smales Farm

Take care out there and enjoy this beautiful long weekend!

However if you find yourself in a bit of a pickle and need medical attention, we are open.

Smales Farm – 24/7
Northcross – 8am - 8pm

No appointment necessary, just walk in.

Head to our website for more information on our … View more
Take care out there and enjoy this beautiful long weekend!

However if you find yourself in a bit of a pickle and need medical attention, we are open.

Smales Farm – 24/7
Northcross – 8am - 8pm

No appointment necessary, just walk in.

Head to our website for more information on our fees and services.
Find out more

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225 days ago

Do you need those antibiotics?

Shorecare Urgent Care Smales Farm

Antibiotics are commonly asked for from our patients but did you know that they are not always necessary?

Antibiotic resistance is on the rise and poses an enormous threat worldwide so always ask a health professional before taking antibiotics.

Click on the link below to read more.

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233 days ago

Bringing the best of Nursing and Medicine together

Shorecare Urgent Care Smales Farm

We've welcomed our first Nurse Practitioner (NP) into the Shorecare team recently.

Don't know what a NP is? Click the link below to find out.

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302 days ago

Patient compliments

Shorecare Urgent Care Smales Farm

We LOVE getting feedback like this!
Well done to the team involved in the patient's care.

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307 days ago

Urgent Care wait times

Shorecare Urgent Care Smales Farm

We understand that waiting to be seen can be incredibly frustrating but here are some things to think about before seeing our clinical staff that will help speed up the entire Shorecare process.

Clinical questions:
- How long have you been unwell and what symptoms are troubling you?
- Have you … View more
We understand that waiting to be seen can be incredibly frustrating but here are some things to think about before seeing our clinical staff that will help speed up the entire Shorecare process.

Clinical questions:
- How long have you been unwell and what symptoms are troubling you?
- Have you had this before?
- What medication have you taken/given to the sick child today?
- The names of all regular long term medications currently being taken and if you have any allergies.
- Think about the way an accident happened and what got hurt and how.
- What is your vaccination status e.g. tetanus

Please remember to think about the others waiting to be seen and avoid bringing in extra "while I'm here requests". We are an urgent care clinic and are here to see you for the urgent matter at hand, not your long term concerns.

Even if a person went ahead of you, the staff have a good reason - one day if you have a dangerous condition we will do the exact same thing for YOU.

If the Doctor seems like they are hurrying, it is because they are busy and not because they are not interested or are uncaring - it may be way after their due meal break or finishing time but they are there for you.

It is very common for our hardworking staff to work overtime and skip extra tea breaks so that they can continue to care for you and make your wait time as short as possible.

Thanks for helping keep our wait times down!

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311 days ago

Can you take pain relief before seeing a Doctor? Yes you can!

Shorecare Urgent Care Smales Farm

Often when an urgent visit to a doctor is needed, the problem or condition can be very uncomfortable. This could include an injury to yourself or your child; or an illness during which you experience a sore throat or headache, or a high fever, making you feel absolutely miserable.

It is … View more
Often when an urgent visit to a doctor is needed, the problem or condition can be very uncomfortable. This could include an injury to yourself or your child; or an illness during which you experience a sore throat or headache, or a high fever, making you feel absolutely miserable.

It is understandable that you hesitate to “mask” the symptoms, and strong medications can indeed risk this; BUT it is always safe, acceptable and desirable to take the recommended dose of Paracetamol before you come to see us.

Just remember to tell our triage nurse what dose you have already taken; or given to your child and the time it was taken. If possible, keep a note of the temperature you recorded before the medicine was given and give our nurse this information.

Serious conditions will still be reliably diagnosed and the whole experience of being assessed, waiting to see the doctor and then moving about during a thorough examination, will be much less painful and stressful. E.g. a sprained ankle or thumb needs to be pulled in various ways to assess the damaged ligament to find out if the joint is still stable; a small feverish child needs their ears checked and will be frightened if the ear is very painful.

Even if the problem turns out to serious and you are told you should be “nil by mouth”; because you may need surgery, taking Paracetamol will not delay your treatment.

Please stick to the recommended dose and do not take it more frequently than every 4 hours.

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