14 days ago

Caring for you this Waitangi Day

The Team from Shorecare Urgent Care Northcross

Hi neighbours! Just popping by to say that we are open this Waitangi Day should you need us. Head on over to our website for a full list of fees and services.

Please keep in mind that we are often run off our feet on public holidays. We thank you in advance for your patience as we work to see … View more
Hi neighbours! Just popping by to say that we are open this Waitangi Day should you need us. Head on over to our website for a full list of fees and services.

Please keep in mind that we are often run off our feet on public holidays. We thank you in advance for your patience as we work to see you in a timely manner.
Learn more

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24 days ago

We’re open on Auckland Anniversary!

The Team from Shorecare Urgent Care Northcross

Hi neighbours!

We are open as usual for Auckland Anniversary.

If you find yourself in need of medical attention, pop in to see our urgent care trained Doctors.

Smales Farm is open 24 hours.
Northcross is open 8am-8pm.

Fingers crossed that you don’t need us but we’re here if you do.… View more
Hi neighbours!

We are open as usual for Auckland Anniversary.

If you find yourself in need of medical attention, pop in to see our urgent care trained Doctors.

Smales Farm is open 24 hours.
Northcross is open 8am-8pm.

Fingers crossed that you don’t need us but we’re here if you do.
For a list of our fees and service, pop on over to our website.

Have a great long weekend Aucklanders!
Find out more

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51 days ago

Goodbye 2019, Hello 2020

The Team from Shorecare Urgent Care Northcross

Wow, what a year 2019 has been for us!

We saw another increase in patient numbers, the introduction of Nurse Practitioners, a new point of care ultrasound machine and more.

Thank you to all of our patients that visited Shorecare this year and an even bigger thank you to all of our … View more
Wow, what a year 2019 has been for us!

We saw another increase in patient numbers, the introduction of Nurse Practitioners, a new point of care ultrasound machine and more.

Thank you to all of our patients that visited Shorecare this year and an even bigger thank you to all of our hard-working staff, especially at this time of year when they have given up time with their family and friends to care for our community.

2020 brings some exciting changes for Shorecare so keep your eyes peeled.
Find out more

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58 days ago

Happy holidays from the Shorecare team

The Team from Shorecare Urgent Care Northcross

From our family, to yours, we want to wish you happy holidays.

If you find yourself in need of medical attention over the holiday season while your GP is closed, we are open as normal.

We ask for your patience during our busiest time of the year while our staff work hard to see you in a … View more
From our family, to yours, we want to wish you happy holidays.

If you find yourself in need of medical attention over the holiday season while your GP is closed, we are open as normal.

We ask for your patience during our busiest time of the year while our staff work hard to see you in a timely manner.

For a full list of fees and services, please visit our website.
Find out more

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89 days ago

Staff education

The Team from Shorecare Urgent Care Northcross

A massive thank you to Lee from PRS for taking our reception, admin and clinic support workers through basic life saving skills last night.

We learnt lots and had a fabulous time brushing up on our skills that we hope we’ll never need.

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106 days ago

Fireworks and your safety

The Team from Shorecare Urgent Care Northcross

Fireworks can be a lot of fun but they're also dangerous and pose a high fire risk.

Remember to brush up on your fireworks safety this Guy Fawkes night, BEFORE lighting up. Check out the link below.

For any injuries, pop into one of our clinics to get yourself seen.

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126 days ago

Do you need those antibiotics?

The Team from Shorecare Urgent Care Northcross

Antibiotics are commonly asked for from our patients but did you know that they are not always necessary?

Antibiotic resistance is on the rise and poses an enormous threat worldwide so always ask a health professional before taking antibiotics.

Click on the link below to read more.

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134 days ago

Bringing the best of Nursing and Medicine together

The Team from Shorecare Urgent Care Northcross

We've welcomed our first Nurse Practitioner (NP) into the Shorecare team recently.

Don't know what a NP is? Click the link below to find out.

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207 days ago

Urgent Care wait times

The Team from Shorecare Urgent Care Northcross

We understand that waiting to be seen can be incredibly frustrating but here are some things to think about before seeing our clinical staff that will help speed up the entire Shorecare process.

Clinical questions:
- How long have you been unwell and what symptoms are troubling you?
- Have you … View more
We understand that waiting to be seen can be incredibly frustrating but here are some things to think about before seeing our clinical staff that will help speed up the entire Shorecare process.

Clinical questions:
- How long have you been unwell and what symptoms are troubling you?
- Have you had this before?
- What medication have you taken/given to the sick child today?
- The names of all regular long term medications currently being taken and if you have any allergies.
- Think about the way an accident happened and what got hurt and how.
- What is your vaccination status e.g. tetanus

Please remember to think about the others waiting to be seen and avoid bringing in extra "while I'm here requests". We are an urgent care clinic and are here to see you for the urgent matter at hand, not your long term concerns.

Even if a person went ahead of you, the staff have a good reason - one day if you have a dangerous condition we will do the exact same thing for YOU.

If the Doctor seems like they are hurrying, it is because they are busy and not because they are not interested or are uncaring - it may be way after their due meal break or finishing time but they are there for you.

It is very common for our hardworking staff to work overtime and skip extra tea breaks so that they can continue to care for you and make your wait time as short as possible.

Thanks for helping keep our wait times down!

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211 days ago

Can you take pain relief before seeing a Doctor? Yes you can!

The Team from Shorecare Urgent Care Northcross

Often when an urgent visit to a doctor is needed, the problem or condition can be very uncomfortable. This could include an injury to yourself or your child; or an illness during which you experience a sore throat or headache, or a high fever, making you feel absolutely miserable.

It is … View more
Often when an urgent visit to a doctor is needed, the problem or condition can be very uncomfortable. This could include an injury to yourself or your child; or an illness during which you experience a sore throat or headache, or a high fever, making you feel absolutely miserable.

It is understandable that you hesitate to “mask” the symptoms, and strong medications can indeed risk this; BUT it is always safe, acceptable and desirable to take the recommended dose of Paracetamol before you come to see us.

Just remember to tell our triage nurse what dose you have already taken; or given to your child and the time it was taken. If possible, keep a note of the temperature you recorded before the medicine was given and give our nurse this information.

Serious conditions will still be reliably diagnosed and the whole experience of being assessed, waiting to see the doctor and then moving about during a thorough examination, will be much less painful and stressful e.g. a sprained ankle or thumb needs to be pulled in various ways to assess the damaged ligament to find out if the joint is still stable; a small feverish child needs their ears checked and will be frightened if the ear is very painful.

Even if the problem turns out to serious and you are told you should be “nil by mouth”; because you may need surgery, taking Paracetamol will not delay your treatment.

Please stick to the recommended dose and do not take it more frequently than every 4 hours.

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229 days ago

Soft tissue injuries and you!

The Team from Shorecare Urgent Care Northcross

Well the winter sports season has well and truly started!
We are seeing a lot of soft tissue injuries and most can actually be managed using the simple RICE acronym.

Rest (sit down)
Ice (ice the injured ankle for 20mins 3-4 times per day)
Compression (use a compression bandage)
Elevation (put … View more
Well the winter sports season has well and truly started!
We are seeing a lot of soft tissue injuries and most can actually be managed using the simple RICE acronym.

Rest (sit down)
Ice (ice the injured ankle for 20mins 3-4 times per day)
Compression (use a compression bandage)
Elevation (put your feet up!)

You can also use some simple pain-relief like paracetamol to ease the discomfort.

Keep this in mind over the weekend on the sports fields.

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232 days ago

Winter wait times

The Team from Shorecare Urgent Care Northcross

Hi all!

Please be aware that due to the winter season and high influx of patients, we are experiencing longer than usual wait times.

We ask for your patience and that you bear with us as all of our staff work incredibly hard to see you in a timely manner.

Oh and remember that just like you, our… View more
Hi all!

Please be aware that due to the winter season and high influx of patients, we are experiencing longer than usual wait times.

We ask for your patience and that you bear with us as all of our staff work incredibly hard to see you in a timely manner.

Oh and remember that just like you, our staff also do fall sick with the winter bugs so please keep that in mind when coming into Shorecare. Wear a mask and make sure to use the hand sanitisers so that we can continue to be fully staffed to treat patients.

One final reminder is that for non-urgent matters, please book in to see your GP.

Thank you!

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240 days ago

Colds and flu - part 4

The Team from Shorecare Urgent Care Northcross

We're wrapping up our colds and flu information series today with serious signs.
If in doubt, get checked out.

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242 days ago

Colds and flu - part 3

The Team from Shorecare Urgent Care Northcross

For today's session we focus on medicines and when to use them for colds and flu.

Always keep in mind that you should check with the pharmacist before purchasing ANY medicines and inform them of all your health issues and regular treatments.

Finally, if you find yourself seriously unwell or … View more
For today's session we focus on medicines and when to use them for colds and flu.

Always keep in mind that you should check with the pharmacist before purchasing ANY medicines and inform them of all your health issues and regular treatments.

Finally, if you find yourself seriously unwell or concerned about your symptoms, come and see us or book in to see your regular GP.

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