28 days ago

Urgent Care wait times

The Team from Shorecare Urgent Care Northcross

We understand that waiting to be seen can be incredibly frustrating but here are some things to think about before seeing our clinical staff that will help speed up the entire Shorecare process.

Clinical questions:
- How long have you been unwell and what symptoms are troubling you?
- Have you … View more
We understand that waiting to be seen can be incredibly frustrating but here are some things to think about before seeing our clinical staff that will help speed up the entire Shorecare process.

Clinical questions:
- How long have you been unwell and what symptoms are troubling you?
- Have you had this before?
- What medication have you taken/given to the sick child today?
- The names of all regular long term medications currently being taken and if you have any allergies.
- Think about the way an accident happened and what got hurt and how.
- What is your vaccination status e.g. tetanus

Please remember to think about the others waiting to be seen and avoid bringing in extra "while I'm here requests". We are an urgent care clinic and are here to see you for the urgent matter at hand, not your long term concerns.

Even if a person went ahead of you, the staff have a good reason - one day if you have a dangerous condition we will do the exact same thing for YOU.

If the Doctor seems like they are hurrying, it is because they are busy and not because they are not interested or are uncaring - it may be way after their due meal break or finishing time but they are there for you.

It is very common for our hardworking staff to work overtime and skip extra tea breaks so that they can continue to care for you and make your wait time as short as possible.

Thanks for helping keep our wait times down!

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32 days ago

Can you take pain relief before seeing a Doctor? Yes you can!

The Team from Shorecare Urgent Care Northcross

Often when an urgent visit to a doctor is needed, the problem or condition can be very uncomfortable. This could include an injury to yourself or your child; or an illness during which you experience a sore throat or headache, or a high fever, making you feel absolutely miserable.

It is … View more
Often when an urgent visit to a doctor is needed, the problem or condition can be very uncomfortable. This could include an injury to yourself or your child; or an illness during which you experience a sore throat or headache, or a high fever, making you feel absolutely miserable.

It is understandable that you hesitate to “mask” the symptoms, and strong medications can indeed risk this; BUT it is always safe, acceptable and desirable to take the recommended dose of Paracetamol before you come to see us.

Just remember to tell our triage nurse what dose you have already taken; or given to your child and the time it was taken. If possible, keep a note of the temperature you recorded before the medicine was given and give our nurse this information.

Serious conditions will still be reliably diagnosed and the whole experience of being assessed, waiting to see the doctor and then moving about during a thorough examination, will be much less painful and stressful e.g. a sprained ankle or thumb needs to be pulled in various ways to assess the damaged ligament to find out if the joint is still stable; a small feverish child needs their ears checked and will be frightened if the ear is very painful.

Even if the problem turns out to serious and you are told you should be “nil by mouth”; because you may need surgery, taking Paracetamol will not delay your treatment.

Please stick to the recommended dose and do not take it more frequently than every 4 hours.

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50 days ago

Soft tissue injuries and you!

The Team from Shorecare Urgent Care Northcross

Well the winter sports season has well and truly started!
We are seeing a lot of soft tissue injuries and most can actually be managed using the simple RICE acronym.

Rest (sit down)
Ice (ice the injured ankle for 20mins 3-4 times per day)
Compression (use a compression bandage)
Elevation (put … View more
Well the winter sports season has well and truly started!
We are seeing a lot of soft tissue injuries and most can actually be managed using the simple RICE acronym.

Rest (sit down)
Ice (ice the injured ankle for 20mins 3-4 times per day)
Compression (use a compression bandage)
Elevation (put your feet up!)

You can also use some simple pain-relief like paracetamol to ease the discomfort.

Keep this in mind over the weekend on the sports fields.

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53 days ago

Winter wait times

The Team from Shorecare Urgent Care Northcross

Hi all!

Please be aware that due to the winter season and high influx of patients, we are experiencing longer than usual wait times.

We ask for your patience and that you bear with us as all of our staff work incredibly hard to see you in a timely manner.

Oh and remember that just like you, our… View more
Hi all!

Please be aware that due to the winter season and high influx of patients, we are experiencing longer than usual wait times.

We ask for your patience and that you bear with us as all of our staff work incredibly hard to see you in a timely manner.

Oh and remember that just like you, our staff also do fall sick with the winter bugs so please keep that in mind when coming into Shorecare. Wear a mask and make sure to use the hand sanitisers so that we can continue to be fully staffed to treat patients.

One final reminder is that for non-urgent matters, please book in to see your GP.

Thank you!

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61 days ago

Colds and flu - part 4

The Team from Shorecare Urgent Care Northcross

We're wrapping up our colds and flu information series today with serious signs.
If in doubt, get checked out.

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63 days ago

Colds and flu - part 3

The Team from Shorecare Urgent Care Northcross

For today's session we focus on medicines and when to use them for colds and flu.

Always keep in mind that you should check with the pharmacist before purchasing ANY medicines and inform them of all your health issues and regular treatments.

Finally, if you find yourself seriously unwell or … View more
For today's session we focus on medicines and when to use them for colds and flu.

Always keep in mind that you should check with the pharmacist before purchasing ANY medicines and inform them of all your health issues and regular treatments.

Finally, if you find yourself seriously unwell or concerned about your symptoms, come and see us or book in to see your regular GP.

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65 days ago

Colds and flu - part 2

The Team from Shorecare Urgent Care Northcross

We continue our colds and flu series today with a few handy tricks that you can do at home to help you feel better and back to your usual self.

Keep in mind that if you are ever concerned, it's best to get checked by your GP or you can come and see one of our friendly Doctors.

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67 days ago

Colds and the flu - part 1

The Team from Shorecare Urgent Care Northcross

We're kicking off our new information series today with part 1 of colds and flu!

However if in doubt, get checked out.

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83 days ago

Open all Queen’s Birthday weekend

Shorecare

If the winter ills and chills have struck you early, or your weekend project ends up in injury, at Shorecare we are open and ready to see you.

No appointment necessary, just walk in.

For more information on our services and fees, check out our website.
Learn more

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88 days ago

Reduced fees for certain groups

The Team from Shorecare Urgent Care Northcross

The winter ills and chills have arrived and if you think your classic cold could be something a lot nastier, it's best to get it checked out.

Shorecare offers subsidised care to certain patient groups after hours.
This includes those under 14, over 65, and holders of current community … View more
The winter ills and chills have arrived and if you think your classic cold could be something a lot nastier, it's best to get it checked out.

Shorecare offers subsidised care to certain patient groups after hours.
This includes those under 14, over 65, and holders of current community services and high user cards.

To see if you apply, check out our website for full details.

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95 days ago

Get you flu shot today

The Team from Shorecare Urgent Care Northcross

With the leaves falling all around us and the influx of unwell patients we've had recently, we can definitely feel that winter is on it's way.
Don't let the flu get you down this year so be prepared and get your flu shot today.

To learn more click below

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117 days ago

Immunisation week 2019 - Protected together

The Team from Shorecare Urgent Care Northcross

Today marks the start of immunisation week and it's a good time to check that you and your whānau are up-to-date with your immunisations.

Did you know that immunisation coverage of 95% is needed to help shield the population from serious diseases, like measles?
We all need to work together … View more
Today marks the start of immunisation week and it's a good time to check that you and your whānau are up-to-date with your immunisations.

Did you know that immunisation coverage of 95% is needed to help shield the population from serious diseases, like measles?
We all need to work together to reduce the spread of infectious diseases amongst our community.

Call you family doctor or nurse to learn more.

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121 days ago

Lest we forget

The Team from Shorecare Urgent Care Northcross

They shall grow not old
As we that are left grow old;
Age shall not weary them
Nor the years condemn
At the going down of the sun
And in the morning
We will remember them
We will remember them.

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125 days ago

Happy Easter!

The Team from Shorecare Urgent Care Northcross

Happy Easter, from the team at Shorecare!

P.S. We are open all weekend long, no appointment needed, just walk in.

To check out our fees for the public holiday, click below

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127 days ago

Shorecare is open over the Easter weekend

Shorecare

Caring for you when your GP can’t - Both of our locations are open all Easter weekend!

We have two convenient locations:
Smales Farm (74 Taharoto Road, Takapuna) which is 24 hours and Northcross (948 East Coast Road, Northcross) which is open from 8am - 8pm.

No appointment needed, just … View more
Caring for you when your GP can’t - Both of our locations are open all Easter weekend!

We have two convenient locations:
Smales Farm (74 Taharoto Road, Takapuna) which is 24 hours and Northcross (948 East Coast Road, Northcross) which is open from 8am - 8pm.

No appointment needed, just walk in.

- Reduced after hours fees for over 65’s
- FREE after hours medical care for under 14’s
- FREE accident care for under 14’s at all times
- Reduced fees for Community Services Card holders
- X-ray and pharmacy facilities on site
Learn more

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