Neighbourly Premium Business
First Contact
Call Centres
Know what’s happening
Access the private noticeboard for verified neighbours near you. Keep informed about any suspicious activity, send urgent updates to your neighbours when required and discuss emergency planning.
Get to know your neighbours
Browse the directory and start getting to know your neighbours. Don’t want to post to the whole neighbourhood? Send a private message.
Buy, sell and give away
Want to declutter your garage? Buy some used household items? Give away some garden stuff? Become a verified neighbour to browse and post items for sale. Trading is simple when everyone lives nearby.
Call Centres
Need Help After Hours?
When your Team cant be there we can. We offer 24/7 support when you need it. Never miss another job.
Services Available
Equipment Failures & Breakdowns, Maintenance Requests, Order Taking, Welfare Checks, Escalations etc
At First Contact, we don’t just answer calls — we represent your brand. Proudly New Zealand-based and operating since 1989, we’ve built our reputation as a trusted outsource contact centre by delivering authentic, high-quality customer experiences around the clock. With clients across New Zealand, Australia, and the USA, we partner with organisations who value responsive, reliable, and people-first service. Across every channel and every industry, we act as a true extension of your team — 24/7.
When your team can't be there, we can.
From all day, after-hours, coverage to overflow support, we're here to ensure nothing is missed - and no one is left waiting.
We can handle:
Routine maintenance requests
Transport issues or delays
Equipment failures and breakdowns
Emergency response coordination
Welfare and wellbeing checks
Managing staff absences
Order processing
Franchises
Anything that requires a human touch.
We don't just answer calls - we step in with professionalism, empathy, and reliability when it matters most.
Lets' talk about how we can support your operations, day or night.
