We’re here to help- just not face to face

Rani Timoti from Helensville Citizens Advice Bureau

Citizens Advice Bureau has been helping New Zealanders for 50 years.

And this continues especially during Covid-19.

Karen Rutherford, Manager of Citizens Advice Bureau Helensville, says volunteers and staff have been been busy with clients impacted by the lockdown.

She says although they haven’t been able to help clients face to face they’ve still been busy on the phones and email. “We’ve been helping people with a wide range of situations, including understanding employment rights.”

Naturally during these unprecedented and uncertain times, Karen says it’s been a time of real stress for so many people in our community and CAB is here to help everyone regardless of their issue.

“It doesn’t matter what your question is. We’ll help, and if we can’t help you directly, we’ll find someone who can”.

There is great information on CAB’s website www.cab.org.nz... including up-to-date information about Covid-19 related issues.

“If you can’t find the answer on our website, give us a call on 0800 367 222 or send a message via virtual chat on our website – cab.org.nz,” says Karen.

Last year volunteers received around 500,000 enquiries on issues ranging from electricity, immigration, housing and employment to consumer rights, health and family.
Citizens Advice Bureaux is an independent community organisation offering a free, confidential and independent service of information, assistance and referral from 83 locations stretching from Northland to Invercargill.