Subject: Rates increase
09:36 (49 minutes ago)
I have just received you invoice, highlighted at the top is, "Thanks to the income generated...your rates are automatically reduced each year..."
Mine weren't, my records say they increased about 1.8% ?
09:37 (48 minutes ago)
Thank you for your email. We are currently experiencing high volumes of email and telephone activity, and will respond to your query as soon as we can. To enable us to reply to you more quickly, please do not resend your original email, or leave additional messages on our telephone voicemail.
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