Edit: WE HAVE NOW FOUND A SUCCESSFUL CANDIDATE FOR THIS ROLE
Thank you to all those who applied. We encourage you to continue applying for other roles with us that you would be suitable for.
We are looking for candidates for a Service Desk Management / Analyst Role, in Auckland Central
Based in Auckland you will be working for a technology based freight mover who provides information based freight solutions by collaborating with customers and freight carriers.
It is a busy role working in a fast-paced dynamic environment.
ITS PRIMARY PURPOSE is to focus on resolving technical issues related to the companies bespoke applications within a defined response time targets and priority sequence agreed within the business and communicated to all stakeholders to ensure service delivery expectations are set, agreed and met to ensure level service availability throughout operational hours, ensuring that all internal systems are running without interruption.
Manage the day to day operation of the Service Desk and provide support when dealing with internal/external customer technical enquiries and incidents that are raised for the suite of applications operated by the company, which may relate to an underlying physical, virtual and data infrastructure and include but not limited to transport, warehousing and finance related applications.
Manage ticket systems and be proficient in the administering the Atlassian suite of products including JIRA and Confluence, and be actively involved in ticket resolution by acquiring detailed knowledge of the company’s systems and applying this knowledge to issues resolution in a timely manner.
Set, document and agree with all stakeholders’ service delivery metrics for issue response and resolution performance, and to review these metrics with stakeholders;
Manage the sprint release cycle for the Transport Management System (TMS) using agile methodologies, which includes engaging with users and 3rd Party Vendors to do root cause analysis, providing timely bug fixes by replicating, logging and testing the solutions;
Act as first escalation point for issues that are not successfully resolved within defined time frames and or any other controversial/critical issues which may have an impact on BAU continuity.
You will have a passion for information technology and a proven track record as a Service Desk Analyst/Support Analyst for at least two years. Your communication and organisational skills will be key to your success in this role, including some knowledge of NZ’s road transport and/or shipping industry. You will also have Bachelor or higher degree in Information Technology, major in Information Systems or equivalent relevant industry experience.
Knowledge and/or experience in using the Opsi Transport Management Systems (TMS) specifically the Ignition, Plato, and Dovetail applications, and Cargowise Warehouse Management (WMS) or similar systems;
Knowledge and experience in support management for bespoke applications in particular for .NET applications with customer, supplier and internal interfaces;
Experience in generating KPI, decision support and other reports using the MS Power BI toolset;
Extensive knowledge and detailed understanding of the Atlassian suite of products including the Jira and Confluence tools;
Sound working knowledge of MS SQL language and tools;
Understanding of Electronic Data Interchange (EDI) methods and middleware systems including Sandfields Crossfire.
Knowledge of the transport/logistics technical frame work around processes and systems would be advantage;
An effective communicator capable of translating information across a diverse work force of people and customers resulting in effective outcomes and solutions.
The company offers excellent learning opportunities, is a leading operator in its field of Transport Optimisation Services and Technology. A modern and spacious work environment with offices in close proximity to Auckland Transport, including a supportive team of inspirational leaders and industry professionals.
All applicants must be able to work in N.Z. without restrictions. i.e. Valid work visa, NZ Residency or Citizenship.
There is a new generation of New Zealander, seeking a new way to live in retirement. They are living their lives with passion and purpose, striving to push further, to create better, to go beyond the ordinary.
A new generation of Kiwis are not retiring from life; they’re finding a new way to live. One with flexibility, certainty, and the ability to dial care up and down as you need it.
A small number of places have become available to out-of-zone students in Year 2 for enrolment in 2021. Birthdate must be between 1st April 2014 and 31st March 2015.
The closing date for out of zone applications is Wednesday 14th October.
If more applications are received than places available, a ballot will be held on or before 21st October 2020.
To apply please head to our website.
Hi neighbors! I'm looking for lots of boxes to build a box city! All boxes appreciates - and the larger the better! The home food delivery boxes are a good size, but if you have just bought a fridge etc we'd absolutely LOVE boxes that big too! Thank you!