91 days ago

**ROLE NOW FILLED Recruiting for a Service Desk Management/Analyst - Auckland Central

InTransit Recruitment

Edit: WE HAVE NOW FOUND A SUCCESSFUL CANDIDATE FOR THIS ROLE
Thank you to all those who applied. We encourage you to continue applying for other roles with us that you would be suitable for.

We are looking for candidates for a Service Desk Management / Analyst Role, in Auckland Central

Based in Auckland you will be working for a technology based freight mover who provides information based freight solutions by collaborating with customers and freight carriers.

It is a busy role working in a fast-paced dynamic environment.

ITS PRIMARY PURPOSE is to focus on resolving technical issues related to the companies bespoke applications within a defined response time targets and priority sequence agreed within the business and communicated to all stakeholders to ensure service delivery expectations are set, agreed and met to ensure level service availability throughout operational hours, ensuring that all internal systems are running without interruption.

You will:

Manage the day to day operation of the Service Desk and provide support when dealing with internal/external customer technical enquiries and incidents that are raised for the suite of applications operated by the company, which may relate to an underlying physical, virtual and data infrastructure and include but not limited to transport, warehousing and finance related applications.
Manage ticket systems and be proficient in the administering the Atlassian suite of products including JIRA and Confluence, and be actively involved in ticket resolution by acquiring detailed knowledge of the company’s systems and applying this knowledge to issues resolution in a timely manner.
Set, document and agree with all stakeholders’ service delivery metrics for issue response and resolution performance, and to review these metrics with stakeholders;
Manage the sprint release cycle for the Transport Management System (TMS) using agile methodologies, which includes engaging with users and 3rd Party Vendors to do root cause analysis, providing timely bug fixes by replicating, logging and testing the solutions;
Act as first escalation point for issues that are not successfully resolved within defined time frames and or any other controversial/critical issues which may have an impact on BAU continuity.
About You:

You will have a passion for information technology and a proven track record as a Service Desk Analyst/Support Analyst for at least two years. Your communication and organisational skills will be key to your success in this role, including some knowledge of NZ’s road transport and/or shipping industry. You will also have Bachelor or higher degree in Information Technology, major in Information Systems or equivalent relevant industry experience.

Key Criteria:

Knowledge and/or experience in using the Opsi Transport Management Systems (TMS) specifically the Ignition, Plato, and Dovetail applications, and Cargowise Warehouse Management (WMS) or similar systems;
Knowledge and experience in support management for bespoke applications in particular for .NET applications with customer, supplier and internal interfaces;
Experience in generating KPI, decision support and other reports using the MS Power BI toolset;
Extensive knowledge and detailed understanding of the Atlassian suite of products including the Jira and Confluence tools;
Sound working knowledge of MS SQL language and tools;
Understanding of Electronic Data Interchange (EDI) methods and middleware systems including Sandfields Crossfire.
Knowledge of the transport/logistics technical frame work around processes and systems would be advantage;
An effective communicator capable of translating information across a diverse work force of people and customers resulting in effective outcomes and solutions.
The company offers excellent learning opportunities, is a leading operator in its field of Transport Optimisation Services and Technology. A modern and spacious work environment with offices in close proximity to Auckland Transport, including a supportive team of inspirational leaders and industry professionals.

All applicants must be able to work in N.Z. without restrictions. i.e. Valid work visa, NZ Residency or Citizenship.

More messages from your neighbours
2 hours ago

Directing & Screenwriting Holiday Programme (Ages 12-17)

Cinna Smith from TAPAC The Auckland Performing Arts Centre

Think you’ve got what it takes to be the next Taika Waititi? This fun, engaging programme will unlock the secrets to great directing and screenwriting…

Filmmaker Stephen J. Campbell will teach you how to: come up with great ideas; structure a story; develop multi-dimensional characters; and write and format scripts for film and TV. You’ll also discover the logistics of filmmaking and how scenes and sequences work.

You’ll learn about constructing scenes and shots, screen geography, storyboarding scenes, editing, chase scenes, shooting indoors and outdoors.

Students will take turns directing and being directed from sample scripts to gain a full understanding of the role.

28-30 September
9am-3pm
$180 for 3 days

“Informative, interesting, enjoyable.”
“Informative, engaging, fun.”
“It pulled back the curtain about how movies are written.”

Teaching artist Stephen J. Campbell has thirty years’ experience in the television industry and has worked as a writer, director and producer on a wide variety of genres, including award winning comedy and drama. Stephen co-created and associate produced the award-winning ICE TV and created the childrenʼs drama series, Secret Agent Men (TV3). Stephen also oversaw the production of three seasons of critically-acclaimed and award-winning series The Amazing Extraordinary Friends (TV2). Stephen’s latest drama is the sci-fi thriller The Cul de Sac (TV2)

Image
3 hours ago

Looking for a set of 10KG Dumbbells

Janai from Sandringham

Hi everyone. My husband is changing up his workouts and is looking for a set of 10kg dumbbells. Thought I’d post on here and see if anyone has any that are no longer being used. Thanks in advance :)

D
3 days ago

Free pallet

Daniel from Morningside

Free pallet

Image