2033 days ago

If the warranty has ended, it doesn't mean your rights have!

Sacha Green from Citizens Advice Bureau New Zealand

When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.

The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.

If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.

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More messages from your neighbours
1 day ago

Say goodbye to tyre waste

Tyrewise

About 40% of the 6.5 million tyres Kiwis use every year are recycled, repurposed, or used as tyre-derived fuel. But the rest end up in landfills, stockpiled or dumped.

The good news is now there’s an easy solution to all that tyre waste. It’s called Tyrewise and is New Zealand’s first national tyre recycling scheme.

Tyrewise ensures that tyres in Aotearoa New Zealand are recycled or repurposed properly, saving millions from going to the landfill.

Find out more about the scheme online.
Find out more

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2 days ago

Have you got a great recipe for chokos?

Mei Leng Wong Reporter from NZ Gardener & Get Growing

We're looking for delicious choko recipes to feature in NZ Gardener's June issue. Send your family's favourite ways to eat this versatile crop to mailbox@nzgardener.co.nz by April 30, 2024. Every published recipe wins a copy of the June issue of NZ Gardener.

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3 days ago

Care you can count on

Ernest Rutherford Retirement Village

With the many friends she has made and the special bond she shares with her caregivers, the village has become an extension of Dora’s family.

Click to learn more about Dora’s experience at a Ryman village.

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