Banking Ombudsman Scheme

Community Organisation

Banking Ombudsman Scheme
1 Post Office Square
Wellington Central
Wellington 6011

We are a free and independent dispute resolution service that can help you sort out your unresolved problems with your bank. We're impartial. This means we aren't advocates for either customers or banks, and we don’t take sides. We can’t promise everyone who complains to us will get the result they want but we will take a fresh look. This means we will listen to your case, consider the relevant facts and give you a fair hearing.