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Urgent Alerts on Neighbourly

What are Urgent Alerts?

Urgent Alerts are an easy way to hear about and communicate urgent crime and safety situations in your neighbourhood. These special messages are sent to Neighbourly members instantly via email as well as posted on the website.

Urgent Alerts are free to send or receive and are intended for rare cases where crime and/or safety is a concern and the community needs to be notified quickly.

Examples of Urgent Alerts include extreme weather warnings, natural disasters, road closures, missing people or a dangerous situation within your community.

Receiving Urgent Alerts

You can receive Urgent Alerts from your neighbours via email and/or mobile phone text message. To start receiving Urgent Alerts by text message, or to stop receiving them, simply edit your Email Settings or your Mobile Settings.

Sending Urgent Alerts

Urgent Alerts are designed to reach your fellow neighbours immediately via text message and email. SMS Urgent Alerts are ideal for local, time-sensitive emergencies that affect a single suburb (no more than 10,000 members).

While this is a free service, it is very important that all members respect this tool as it is reserved for times when information needs to be delivered in a time-sensitive manner. The Neighbourly team reserves the right not to send any urgent alert we deem inappropriate.

To post an Urgent Alert using your computer

  • Visit your neighbourhood’s noticeboard. This is the page you start on when you first log in to Neighbourly
  • Click in the white box reading POST A MESSAGE, EVENT, POLL OR URGENT ALERT TO NEIGHBOURS
  • Click on URGENT ALERT
  • Write your urgent message to your neighbours
  • Click REVIEW MESSAGE and review your message. If it is correct, click SEND
  • If your message is not correct, click the cancel button. This will allow you to write a new message. If you are planning to make only minor changes, we suggest you copy and paste your original message

To post an Urgent Alert using the Neighbourly App on your phone

  • Visit your neighbourhood’s noticeboard. This is the page you start on when you first log in to Neighbourly
  • Tap in the white box reading POST A MESSAGE
  • Tap on URGENT ALERT
  • Write your urgent message to your neighbours
  • Decide which suburbs to alert using the drop-down menu, then tap DONE
  • Click REVIEW and review your message. If it is correct, tap SEND URGENT ALERT
  • If your message is not correct, go back by tapping NEW URGENT ALERT. This will allow you to edit the message or write a new one.

Please note:

  • Urgent Alerts are limited to 110 characters (you can add more details later by replying)
  • You cannot delete an urgent alert once it has been sent
  • Neighbourly does pay for every sms alert sent, and therefore reserves the right to review each alert prior to sending to ensure it is a time-sensitive emergency.