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How do I send a screenshot to the Neighbourly team

A screenshot is an image of the display on your computer screen. If you're having a bit of trouble with something on Neighbourly, sending the Neighbourly team a screenshot is a good idea so that we can get a better understanding of the issue you're having.  

To take a computer screenshot if you are a Windows user

  • On the screen you want to capture, simply hold down Ctrl and Print Screen at the same time then release both keys - this action has taken a virtual photo of the screen (a screenshot)
  • You then need to "Paste" this screenshot into a document, this could be Microsoft Paint or Microsoft Word.
  • Open up a new email and attach this document using the paperclip button.
  • Send us an email with the image to helpdesk@neighbourly.co.nz

To take a computer screenshot if you are a Mac user (OSX user)

  • On the screen you want to capture, hold down Command and Shift, then press 3
  • The screenshot will appear as a picture file on your desktop
  • Send us an email with the image attached to helpdesk@neighbourly.co.nz

To take a phone screenshot if you are an Iphone user

  • Go to the screen you would like to capture
  • Press and hold the Power button on the right side of your phone and click the front Home button at the exact same time.
  • Send us an e-mail with the image attached to helpdesk@neighbourly.co.nz