Resident-friendly terms

1 STANDARD DEFERRED MANAGEMENT FEE CAPPED AT 20%

The deferred management fee is an amount that becomes payable when you permanently vacate your apartment or townhouse.

When you move into the village, you pay an occupancy advance giving you the right to occupy your unit and enjoy village amenities. When you permanently leave the village, we keep a percentage of the occupancy advance to pay your deferred management fee and the remainder is paid back to you or your estate.

Ryman’s standard deferred management fee is capped at 20% across our apartments and townhouses.

Below are some resources to help you understand how DMF works.

WHAT IS DMF DMF CALCULATOR

2 FIXED BASE WEEKLY FEE

We know how important it is for you to have certainty regarding your living costs.

We will not increase your base weekly fee for the entire time you occupy your apartment or townhouse at the village. Your base weekly fee is fixed and will only increase if you change from independent living to assisted living, or you add extra assisted living options.

3 CARE

Our villages offer a range of care options including rest home, and in most villages, hospital, and specialist dementia care.

If you need to transfer to care, you have priority access over non-residents to your village care centre. If no space is available at your preferred village at this time, we will do our best to accommodate you at another Ryman village that provides the care you need until a suitable space is available at your village of choice.

Care options vary between villages, please check with your local village.

4 FEES STOP IMMEDIATELY

When you vacate your apartment or townhouse you will not continue to carry the cost of outgoings. We will carry these costs while we’re in the process of selling your unit.

The base weekly fee will stop, and your deferred management fee* will stop accruing, on the day you permanently vacate your apartment or townhouse.

*Please note our deferred management fee is pro-rated on a monthly basis.

5 NO HIDDEN COSTS

There are no hidden costs when you move into a Ryman village, or when you leave.

We accept total responsibility for refurbishing, marketing, and selling your apartment or townhouse. These costs are covered by the deferred management fee.

We will not charge for any sales, administration, marketing, or refurbishment costs when you leave your unit.

6 REPAYMENT PROTECTION

It is common practice for retirement villages to repay the balance of the occupancy advance only when a unit has been on-sold to a new resident.

If a new resident has not settled within six months of you vacating your apartment or townhouse, we will pay you interest on the balance of your occupancy advance until it is repaid to you.

7 NO CAPITAL LOSS

You and your family have certainty about the amount you will be paid when you leave the village. You are not exposed to any capital loss when your apartment or townhouse is on-sold.

We will repay you the balance of your occupancy advance, and the amount repaid will not be affected by a decline in the value of your unit.

8 CHANGING YOUR MIND

We want you to be confident you’ve made the right choice in selecting a Ryman village.

In accordance with your rights under the Retirement Villages Act 2003, if you change your mind within 15 working days of signing your occupancy agreement, you can cancel your agreement and we guarantee to refund your deposit in full.

9 90-DAY MONEY-BACK GUARANTEE

We’re so confident you’ll be happy with your decision to move to a Ryman village, we will provide you with a 90-day money-back guarantee*.

We will repay your occupancy advance in full if, on the expiry of 90 days after taking up permanent residence, you are unhappy with your decision to move into your apartment or townhouse and wish to leave the village.

*Some conditions apply